Blog: Have you tried turning it off and on again?!
16 June 2014
At IFB HQ, we thought it would be a good idea to put together a self help blog, to give a few helpful steps that should get your broadband back up and running again!
Five steps to take if you broadband goes down
If your broadband stops working or slows down, there are a few simple steps you can try to get it back up and running again. IFB have put together 5 simple checks to make when your broadband cuts out.
1. Switch it off and on again
This may sound like a basic first step, but it is always worth trying. Unplug all connections, plug them back together, then switch your router off, wait 30 seconds and switch it back on again. You can also reboot your connected device (PC, laptop etc.) at the same time.
This can be enough to get your broadband up and running again
2. Test your landline
If there is interference on your landline, that is a sign that there is a problem with the line. There may be a fault in your area, in this case, contact BT or your internet service provider.
3. Check the hardware
Make sure the cables, sockets and micro-filters are in working order, everything is plugged in properly and there are no loose cables.
- Disconnect every cable and test each one individually to see if any of the cables are faulty
- Test the router into a different socket to test if it is the plug that is the problem
- Make sure that you have a micro-filter (the white box connecting to the socket) on all equipment before plugging it into the socket. An incorrectly placed or faulty micro-filter can be a major cause or broadband errors
- If you are working from a wireless connection, plug an Ethernet cable into your device to see if that works. If the internet connection works, then the issue lies with the wireless connection
4. Check the software
Check that your antivirus and firewall software is compatible with your broadband connection. Also make sure that you have up-to-date antivirus and firewall software. Perform a scan for viruses to check that your device is clear of anything harmful. By performing this, viruses will be removed.
Reboot the device and try connecting again.
5. Clear your internet cache and cookies
If your PC has too many files, there is nowhere for the page downloads to be stored. This can slow down the time it takes to download a web page. You should go into your browser settings and empty the temporary internet files. The process varies depending on your web browser, but can usually be found on the home page of the browser within the history section of the settings or options menu.
Steps to take if your broadband is slower than usual
Broadband is a bit like the M8. Sometimes you can drive through at a fast speed, other times, during peak times when there is a high volume of traffic, you drive slower. If your broadband is slower than usual, there are a few checks you can make to improve the speed.
1. Ensure your router is in an optimum location
Make sure there is a clear space from your router to your device. There should not be any walls between the router and your devise, as this slows the signal reaching you.
Move the router away from any electrical goods that could interfere with the signal. This includes, TV’s, radios, lamps etc.
This will give your signal the best possible chance of reaching your device.
2. Minimise number of devices
You may have too many connected devices for the broadband package your currently have.
Minimise the number of devices connecting into the wireless device at any given time. This is a simple step, but the more devices sharing the broadband connection, the slower it is going to be. If you require a faster connection on a specific device, disable the access to the remaining devices for the period the connection is required.
Use broadband speed checker to check the maximum speed you can get in your area. If you have multiple devices connecting to your broadband and you can get a faster connection, it is worth considering.
3. If you have wireless, ensure your connection is secure
If you have a wireless network, you must ensure your connection is secure. If it is an unsecure wireless connection, there is a possibility someone closeby is using your broadband connection. This would cause your broadband to be slower.
To prevent this, protect your wireless network by adding a secure password.
If you have carried out these steps and the problem still persists, please contact IFB Support; 0845 270 2100 or firstname.lastname@example.org