Our Values
We are One Team that values and respects each other
We understand and value each other’s skills and contribution so that we treat each other with dignity and respect. It means together we take ownership of our tasks and objectives, are accountable and support each other to deliver what we say we’ll do when we say we’ll do it by.
We take Pride in delivering exceptional customer experience
We do this by understanding our customers' needs through being clear and effective in our communications, ensuring what we think the need is, is the actual need. We do this by being pro-active, reliable and accessible in our delivery of all we do and by measuring our success by asking our customers how we have performed.
Choosing IFB means great customer service from first engagement
We encourage Innovative thought
We thrive on challenge and being disruptive in our market and we pursue and support continuous improvement – in our market proposition, in our operations and in ourselves. We do this to always be relevant and innovative to our customers in moving forward and developing the services they need.
We have fun
getting it done
We believe that everyone should have fun which helps us all with job satisfaction. This means we do all we can to enjoy what we do and how we do it and we believe that our customers enjoy working with us. We also believe sharing is caring so we celebrate success and take satisfaction in achieving our objectives.
Our extensive experience across technical, operational and commercial areas has been gained over 25 years and we continue to utilise and build on this, enabling us to deliver on our mission to customers’ and in turn assisting their businesses to become more successful.