Network Engineer

Contract: Permanent
Location: Office Based Aberdeen (Potential for hybrid)
Hours: 37.5 hours per week
Salary: Competitive
Closing Date: 18th September 2026

ABOUT CONVERGED SOLUTIONS GROUP

The Converged Solutions Group is growing — and we’re expanding our network to offer customers more choice, more products, and the same high-quality service we’re known for. We deliver exceptional experiences in connectivity, telephony, IT support, and IT security.

Our people are central to our success. Working with us means playing a key role in shaping our customers’ experience and driving our continued growth. You’ll work closely with customers and colleagues, providing outstanding service and solutions that make every interaction feel valued and personal.

We want you to innovate, collaborate, and grow your potential — increasing your professional bandwidth as part of a supportive and ambitious team.

Within Converged Solutions Group are 2 highly respected ISP brands with 50 years combined experience, Converged Communication Solutions and Internet For Business. We’re looking to employ an experienced Network Engineer who will provide high levels of support across both of the Converged and IFB customer bases. This role will also include a focus on attendance at customer sites and our various points of presence for troubleshooting and installations.

WHAT WE’RE LOOKING FOR

We believe that success comes from teamwork and consistently delivering excellent customer experiences. At Converged, we expect our people to:

• Work hard, stay positive, and enjoy what they do.

• Represent the Converged Solutions Group as an ambassador for quality and professionalism.

• Embrace change as part of growth.

• Strive to achieve both personal and team goals.

• Collaborate openly and contribute to our shared success.

KEY RESPONSIBILITIES

Daily Operations

• Manage tickets and event monitoring tools to ensure timely resolution in line with SLAs.

• Escalate issues / requests where appropriate, take ownership and follow through to completion to ensure customer satisfaction.

• Attend company POP’s and customer sites to assist with troubleshooting and installations.

• Comply with company policies and standards, including Cyber Essentials Plus and GDPR requirements.

• Maintain up-to-date technical knowledge through vendor training, certifications, and industry developments.

Pre-sales Support

• Collaborate with the sales team to understand customer requirements and design viable technical solutions.

• Contribute to proposals by creating technical documentation and bills of materials.

• Assist with provision of internal training to develop our teams understanding of the technical benefits of our solutions and any supplier specific variations.

• Provide technical guidance during bid/tender processes and customer meetings.

• Document solutions and maintain accurate technical records.

Network Connectivity

• Assist in delivery and commissioning of network connectivity services.

• Configure, maintain, and support routers, switches, and related network devices.

• Implement and manage firewalls across multiple vendors.

• Design, deploy, and support wireless networks for customers.

Customer Support

• Provide on-site and remote support for both internal and external customers.

• Diagnose and resolve faults promptly, using root cause analysis to prevent reoccurrence.

• Maintain clear, proactive communication with the customer throughout the support process.

• Ensure service levels consistently meet or exceed agreed SLAs.

• Accurately log, monitor, and update all support activities in company systems.

• Participate in an on-call rota to provide out-of-hours support and fault resolution.

• Contribute ideas for improving support systems and processes.

ABOUT YOU

• Minimum 3 years’ experience in a similar technical or network engineering role.

• Strong knowledge of networking principles and solutions.

• Hands-on experience with equipment from Cisco, Juniper, Meraki, Palo Alto, and Ubiquiti (APs, switches, and firewalls).

• Solid understanding of relevant hardware and software technologies.

• Keen interest in developing broader IT knowledge.

• Excellent attention to detail, process discipline, and time management.

• Strong communication and interpersonal skills with colleagues, suppliers, and customers.

• Self-motivated, inquisitive, and collaborative.

• Relevant certifications such as Cisco CCNA, CCNP, or ITIL are advantageous.

• Full, clean UK driving licence required.

WHY JOIN CONVERGED

• Financial Wellbeing: Pension and life assurance benefits.

• Generous Leave: 6 weeks annual leave and flexible working options for genuine work-life balance.

• Professional Growth: We support and promote ongoing professional development.

• Vibrant Culture: A dynamic, innovative, sustainable and growing business.

EQUAL OPPORTUNITIES

We’re committed to building an inclusive culture where everyone can succeed. We welcome applications from all backgrounds and are proud to be an Equal Opportunities employer.

READY TO BE PART OF OUR JOURNEY?

If you’re passionate about technology, thrive on delivering outstanding customer experiences, and want to grow your career in a forward-thinking business, we’d love to hear from you.

If you’d like to find out more please submit your CV to hr@converged.co.uk.